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Frequently asked questions

Our business philosophy is one that embraces high-quality writing and maintaining trustworthy relationships with our customers from the start. This is why we offer our customers the protection of our full, money-back guarantees that eliminate the risks that are inherent in doing business with other online writing services. Additionally, we have the reputation to back up our claims of being an honest, competent, and trustworthy online writing service.

There is no simple answer to this question. Many factors distinguish us from the other online writing services. We are honest. Our writers are the best in the industry. We offer the best customer service and the lowest rates. The list goes on and on, and remains #1.

We implement Live Chat capabilities directly on our website. Customers can also reach us via toll-free telephone number or E-mail.

We match each order with the specific writer whose area of expertise lies in the area that the topic is about. The results are phenomenal!

Yes. Simply inquire to our customer service department and arrangements can be made for communication between customer and writer.

Our online message system will make your communication with your writer as effective as a live conversation.

This may be a distinct possibility, depending on the information that was given during the initial ordering process.

It does not occur with papers written by

Absolutely not! No paper written by our professional writing team will ever be resold by anyone who works for Every paper that we write is 100% original.

Under no circumstances will we ever reveal or sell our customer's personal or financial information.

Our customer care center stays open at all times, 24 hours a day, 7 days a week, 365 days a year, to provide customer assistance whenever it is needed.

No. If writes an original paper, editing services are provided as part of the order.

Our writers have the knowledge and capacity to write in any of the standardized formatting styles. The customer is allowed to select the desired style when he/she places an order.

Our writers can handle any academic writing task. We have an entire department that is solely devoted to writing doctoral dissertations. These complex documents are guaranteed to pass any dissertation committee’s approval.

Yes, first-time customers always receive discounts. Returning customers receive discounts that increase in value when they buy more pages.

In the history of, we have never returned a paper past its deadline. In fact, we fully guarantee that all papers that are completed by our writers will be returned to the customer who ordered them prior to their deadlines.

Our writers are all native speakers of English who have completely mastered the art of writing in the English language.

Once our customer places an order, we start working on it to meet their expectations. We provide our customers with 24/7 support to enable them to enjoy our partnership. Our managers will monitor the entire process of our cooperation including the plagiarism and editing check. Besides, we provide our customers with a timely-delivery guarantee.

Our writers specialize in a wide range of disciplines and subjects. No matter if your need a simple high school essay or a difficult thesis project, we will find an expert, who will cope with your task without any problems. Besides, you can always check if we can do your assignment beforehand by chatting with one of our support managers.

If you see the "authorization/payment failed" error on your screen, you will need to use another device/browser/payment system/credit card/ bank and try to pay again.

If the order form keeps loading, most likely, the file you are trying upload is too big. To avoid this problem, just submit your form without any attachments and send them through e-mail to our support team. One of our managers will forward your files to the writer working on the order.

Please, find a receipt in your e-mail and forward it to us. Make sure to check your Trash/Spam folder. If you have not received your receipt, you will need to contact your bank to make sure you were charged. Then, you will need to forward your bank statement screenshot to our Financial Department so that we could track your payment. If you have neither a bank statement nor receipt, it means that your payment did not go through and you will need to pay again using another browser/credit card/device/etc.

Yes, certainly. You will need to forward your instructions to our support managers through e-mail and we will ask our Writing Department to check with writers whether it is possible to complete your task.

We highly recommend our customers to provide their accurate contact details including their phone numbers because it will significantly facilitate our communication. If some clarifications are needed from you, your valid phone number will allow us to contact you without any problems.

This process may take 3 to 5 days depending on the work of your bank.

In accordance with our policies, you are free to chat with your writer through our secure message system. If you do not have an opportunity to log in, you will need to forward your messages through our support team. We assure you that your message will be forwarded directly to your writing assistant.

If you want your paper to be checked by one of our quality assurance managers, you will need to order our VIP assistance since it will provide you with multiple options. One of these options is called “Get order proofread by an editor.” In this case, you can be sure that your paper will be edited. Pay attention that the VIP services package costs extra.

You can check it manually from your account. As soon as your payment goes through, the status of your order will be changed to “New.” When the writer is assigned, this status will change to “Processing.” Finally, when the paper is uploaded into the system, the status will be “Sent.” The other way to be updated on the order progress is to contact our support managers.

Once the work is completed, it will be uploaded to your account. You will need to go to “Completed orders” and download it with one click of your mouse.

If the system does not allow you to place an order, you will need to double-check if all fields are filled in and all files are attached. If the problem remains, try to submit an order form without files and then send them through e-mail to our support managers and they will attach them to your order.

We provide writing services only. Unfortunately, we cannot assist you with any coding, application, or programming assignments.

Yes, you can buy a 1-page draft that will be sent to your e-mail within 50% of the deadline allowed. Pay attention that this option requires additional payment.

Yes, you can provide any additional documents and links. You can do it after filling out general information in the order form. When you enter all the necessary assignment details, you will be readdressed to your personal order page. It is possible to upload all the additional material to the tab Files. If their size is not huge, your writer will be able to see all the attachments. Alternatively, you can contact our agents if you need assistance with large files.

You have found the right place. Students benefit from our editing and proofreading services. Please, go to your profile and see the “Proofreading” option in the order form.

It depends on your educational establishment and its rules. Unless you reveal this information on your own, we guarantee to keep your details and all the order-related aspects firmly confidential.

Yes, of course, it is easy to create a new password at if you forgot your previous one. Please go to the login form, where you will see the "Forgot password" link. Follow the link and enter your valid email address. After you receive a message from us with an activation link, click on it and create a password anew.

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